有消费者表示曾考虑自费送检，但被告知检测结果可能不被平台采纳为退货依据；也有消费者反映遇到包装版本不符等情况，沟通解决过程较为周折。
"In my opinion, we should be giving the people we ask to serve every possible advantage. We owe it to them to figure this out," Probasco said.，详情可参考PDF资料
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The European Commission has accepted our request, and starting from today – Friday March 6 – has added the Open Document Format ODS version of the spreadsheet to be used to provide the feedback. We are grateful to the people working at DG CONNECT, the Commission’s Directorate-General for Communications Networks, Content and Technology, for responding to our request within 24 hours. At this point, the rest of this message is no longer relevant, and the call for action is no longer necessary.，更多细节参见新收录的资料